First Entertainment Credit Union
  • 07-Jul-2017 to 05-Sep-2017 (PST)
  • Encino, CA, USA
  • $17.00 - $20.00
  • Hourly
  • Full Time

Medical, Dental, Vision, Life Insurance, 401K (3% matching), PTO, Flexible Spending Accounts, Education Reimbursement

At First Entertainment, ( a $1 Billion+ California-based credit union, we want a star performer to team up with us in a great opportunity as a Financial Services Representative at our Encino branch.  We are a member-owned, not-for-profit, cooperative financial institution.  First Entertainment offers banking services to members of the entertainment community by being Member Focused, providing Excellence, Integrity and Respect, and Teamwork our Core Values.

The individual will be responsible for delivering an excellent member service experience to current and potential members. They will be responsible for building member relationships through individual efforts by educating and advising members about First Entertainment products and services.



  • Responsible for the effective and efficient performance of quality service and sales to the members.
  • Actively identify opportunities to effectively cross-sell products and services that meet member needs.
  • Accurately present information and perform tasks associated with opening and closing various account types offered by the credit union.
  • Accurately present information and perform tasks associated with the processing and funding of various consumer loans offered by the credit union.
  • Accurately perform monetary and file maintenance transactions, such as account record changes, transactions associated with new deposit accounts, loan transactions, and wire requests.
  • Actively resolve member's requests, inquiries, questions, or problems in a timely and professional manner.
  • Actively follow up on new and pending accounts and applications.
  • Promptly and accurately complete required reports and records, such as timesheet recordings, balancing reports, branch logs, and manual report tracking.



  • High school graduate or equivalent. Work-related experience or related college degree preferred.
  • Up to two years experience as a multi-skilled Teller or Member Service Representative at a full-service financial institution or experience in a related position in a related field. Proven success at exceeding goals and/or sales expectations. Cash handling experience required.
  • Possess good customer service and sales skills.
  • Possess good communication skills both verbally and written.
  • Possess thorough knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
  • Possess thorough knowledge of regulations applicable to essential responsibilities.
  • Ability to read, speak and write clearly to convey information effectively.
  • Possess good interpersonal skills to communicate and represent the Credit Union positively with members, co-workers and management. A significant level of trust and diplomacy required, in addition to courtesy and tact.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusion or approaches to regular and customary problems.
  • Pays close attention to detail.
  • Problem-solving skills to effectively research, investigate, and offer solutions to various issues that are relatively simple in nature.
  • Excellent organization, planning, and follow-up skills.
  • Able to use good judgment daily within scope of authority. Decisions are limited and customarily made as recommendations.
  • Flexible and adaptable to change.
  • Able to handle multiple tasks, responsibilities and/or projects.
  • Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Epysis).
  • Ability to resolve inter-personal conflict and miscommunications.
  • Solid math skills.


First Entertainment Credit Union will consider for employment qualified applicants with criminal history

First Entertainment Credit Union
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