First Entertainment Credit Union
  • 11-Jul-2017 to 30-Sep-2017 (PST)
  • Culver City, CA, USA
  • 17-19
  • Hourly
  • Full Time

Medical, Dental, Vision, Life Insurance, 401K (3% matching), PTO, Flexible Spending Accounts, Education Reimbursement


At First Entertainment, (Firstent.org) a $1 Billion+ California-based credit union, we want a star performer to team up with us in a great opportunity as a Sr. Member Services Officer in our Culver City Branch.  We are a member-owned, not-for-profit, cooperative financial institution.  First Entertainment offers banking services to members of the entertainment community by being Member Focused, providing Excellence, Integrity and Respect, and Teamwork our Core Values.

The individual will be responsible for delivering an excellent member service experience to current and potential members. They will be responsible for building member relationships through individual efforts by educating and advising members about First Entertainment products and services.

 

 

Responsibilities:

  • Actively promote marketing campaigns and promotions by educating members of their benefits and value and making recommendations based on the members' financial needs including outbound phone calls.
  • Capable of handling all Credit Union processes and transactions including lending, teller and new account services, etc.
  • Assist with account maintenance and troubleshooting account matters, such as account fraud, account errors, and card issues and compromises.
  • Must meet minimum sales production goals.
  • Accurately maintain control and responsibility for cash drawer and perform monetary transactions such as deposits, withdrawals, payments, advances, transfers, and the sale of negotiable items.
  • Actively promotes and opens other accounts such as Money Markets, Certificates, Trust, Coogan, HSA, IRA, Business, etc.
  • May complete new accounts audits under management supervision.

 

Requirements:

  • High school graduate or equivalent. Work -related experience or related college experience preferred.
  • A minimum of three or more years of applicable experience as a Member Service Representative/New Accounts at a full-service financial institution, experience in a comparable position, or proven success in a customer service oriented position.
  • Proven success at exceeding goals or cross sell expectations. Cash handling experience required.
  • Possess excellent customer service and sales skills.
  • Possess excellent communication skills both verbally and written.
  • Possess thorough knowledge of Credit Union or consumer banking products and services, procedures and guidelines, and field of membership requirements.
  • Ability to read, speak, and write clearly to convey information in a courteous and effective manner.
  • Possess good interpersonal skills to communicate and represent the Credit Union positively with members, co-workers and management.
  • Pays close attention to detail, ensuring accuracy and completeness of work output.
  • Excellent organization and follow-up skills
  • Flexible and adaptable to change. The Credit Union operates Monday-Saturday.
  • Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook), and Symitar for Windows (Epysis).
First Entertainment Credit Union
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